- We monitor your arriving flight in order
to anticipate your call within 30 minutes
of your touchdown time (or 45 minutes for
international arrivals). If you are
delayed more than these times, please call
to let us know you're at the airport but still
need to claim your luggage (or whatever might
delay your availability for pickup).
Track a flight by Flight number
- After claiming luggage, call 630.918.0550
or 888.888.8108 and let your
dispatcher know what exit door you are near.
In the event of a delay in claiming luggage,
please call to assure us you've arrived, then
call again after all bags are claimed (and/or
you file a claim).
- The dispatcher will then provide your driver's
name, vehicle description and license number,
then promptly notify your chauffeur to proceed
to your location.
Your chauffeur will meet you
on the lower level...you need to be on the
safety island between the first and second
lanes of traffic.
Our normal pick up time is within
8-12 minutes of your phone call, depending
on airport congestion (the chauffeur will
be waiting in or near the staging area according
to airport procedures).
Questions regarding Airport Arrivals
if my arriving flight is delayed?
- If you are delayed at your departure city
more than an hour, please call just to assure
us you are on the original flight (or to
let us know of a flight number change).
This will also assure you that we'll be
at the airport when you do arrive.
For your convenience we provide a nationwide
toll free number: 888.888.8108.
- We will be updating your arrival in order
to anticipate your call and have a chauffeur
prepared to pick you up as quickly as airport
- We realize you have no control over weather
and/or airport delays so normally we do
not charge waiting time at airports.
I arrive late at night, or very early in the morning,
will this affect my rate?
might. Arrival rates are quoted when you
make a reservation and are effective at the
- from 5:30am to 11:00pm - regular
- from 11:00pm to 5:30am - extra charges
you charge if I don't show up at the airport or
end up not needing a ride home?
- We will be tracking your flight based
on your pre-arranged reservation and will
have a vehicle and chauffeur standing by
for you at the airport. If you do
not call within three hours of the time
your flight gates, we will reschedule your
chauffeur and bill for the "no show" (at
the full fare as scheduled).
- If you cancel with less than a 48
hour notice, we will also charge the full
you meet passengers at the gate?
Due to increased
security at airports, only ticketed passengers
are allowed beyond security. Therefore
we can no longer offer gate meet service.
However, we are
glad to provide additional VIP service
from the baggage claim area to the vehicle
when it is required. This service
must be prearranged and an additional
fee of ONLY $35.00 will be added to the
if I need to cancel my reservation?
- Just give us a call and let us know as
soon as you know. Cancellations with
less than a 48 hour notice will be billed at
the full rate.